consumer rights in AP

consumer complaints

BUSINESS RELATED MATTERS
Council For fair Business Practices,
Great Western Bldg,
130/132 Shaheed Bhagatsingh Road
opp.Lion Gate Mumbai 400 039
Tel.No. 2284 4783/2288 5249
BANKING COMPLAINTS
Dept. of Banking Operations
and Devlopment
Reserve Bank of India
The Arcade
Word Trade Centre
Cuff Parade
Mumbai 400 005 Banking Ombudsman
(Maharashtra & Goa)
c/o. Reserve Bank of India
Garment House,Gr.Floor
Dr. A.B.Road,Worli
Mumbai 400 018
Tel: 2492 4607/2496 0893
PUBLIC VEHICLE COMPLAINTS
Additional Commissioner of
Police (Traffic)
Traffic Control Branch
Pochkhanawala Road
Worli, Mumbai 400 025 Regional Transport Officer (RTO)
Bombay Central Bodyguards Lines
Tulsiwadi,
Mumbai 400 034
M.R.P. WEIGHTS & MEASURES COMPLAINTS
Department of Legal Metrology Weights & Measures, Govt.of
India Govt. Barracks No.7 Free Press Journal Marg Mumbai 400 021 Tel: 2202 3354, 2204 4952 Thane: 2540 7332 Vashi: 2757 4074
CENTRAL RAILWAY
For General Complaints apporach Director of Public Grievances,Zonal Office or Divisional Office in respective area. For refund pilferage contect Chief Claims Officer,CST Mumbai
LPG SUPPLY
LPG complaints against Dealers, Contact Principal Company
Customer Relation Centre (upto Malad & Mulund)
Officer in-charge
Customer Relation Center
Bharat Petroleum Co.Ltd
Tagore Nagar,Vikhroli (e)
Mumbai 400 083
Tel: 2574 8628
Kandivli,Borivli,Dahisar,
Thane & Raigad Districts Officer in-charge
Customer Relation Center
Bharat Petroleum Co.Ltd 4th Floor,
Old Admn. Bldg Mahul
Chembur 400 074
Tel: 2554 3125 Extn. 24414/2554 0807
Officer in-charge
Customer Relation Center
Bharat Petroleum Co.Ltd
P.O.Box No.8
Uran 400 702 (Dist.Raigad)
Tel: 2722 2418 Fax: 2722 2420 Hindustan Petroleum Co.Ltd
Richardson Cruddas Building
near J.J.Hospital,J.J.Road,Byculla
Mumbai 400 008
Tel: 2371 94612/2371 9636
RATIONING COMPLAINTS
Controller of Rationing
Royal Insurance Bldg
J.Tata Road,Churchgate
Mumbai 400 020 FOR HELP
Rationing Kruti Samiti Rajashree Bldg,2nd floor Acharya Road,Nr.Post Office
Chembur (w) Mumbai 400 071
Tel: 2555 2499
FOOD,COSMETICS & DRUG COMPLAINTS
Food & Drugs Administration
Survey No.341 Bandra Kurla Complex
Bandra (E) Mumbai 400 051
Tel.No: 2642 2361/65
Thane: Tel.No: 2531 1988
POSTAL COMPLAINTS IF NOT SOLVED BY LOCAL POST OFFICE
The Chief Post Master General
General Post Office (GPO)
Mumbai 400 001
Visiting Hrs.-4 p.m & 5 p.m. every Wednesday.
NON-BANKING FINANCE COMPANY (NBFC) DEPOSITS
For Maharashtra,Gujarat,Madhya Pradesh,Goa and Union Territories of Dadra Haveli,Daman & Diu.
Bench Office,Company Law Board,
Western Region Bench, 2nd Floor,
N.T.C. House 15th Narottam Morarje Marg,
Ballard Estate, Mumbai 400 038
(Apply in orescribed from No.4 in duplicate along with fee of Rs.50/- by Demand Draft/Pay Order in favour of "Pay & Account Officer, Dept. of Company Affairs,Company Law Board, at New Delhi/Calcutta/Mumbai/Chennai as per jurisdiction.)
ELECTRICITY COMPLAINTS
IF NOT SOLVED BY ELECTRICITY BOARD CONTACT:
BEST Complaints:
The Electrical Inspector
Dept of Industries Energy & Labour
3rd floor, Motha market Bldg.
Phaltan Road,Mumbai 400 001.
Tel.No: 2267 6889 BEST Complaints:
The Electrical Inspector
Dept of Industries Energy & Labour
Opp.Bldg.No.B/62,Govt.Colony,
Bandra (E) Mumbai 400 051.
Tel.No: 2655 6141
MSEB Complaints:
(Bhandup,Mulund,Thane & Navi Mumbai etc.)The Electrical Inspector
Dept. of Industries Division No.1
Wagle Industrial Estate
Road No.11, Thane (West) MSEB Complaint for Kalyan area:
The Electrial Inspector,
Dept. of Industries,Energy & Labour
Hari Niwas,
near Threee Petrol Pump
Thane(west)
Approach Electrical Inspector's Office in writing after giving notice to office of respective Electricity Board. Electrical Inspector's Office is authorised to grant stay against disconnection of electricity supply.
Consumer are advised to inform Zonal Office of Electricity Board of
respective area in writing in advance,in the event of premises remaining closed for a long period resulting in nil consumption of Electricity.
PROVIDENT FUND
Ministry of Personnal Public OR Consumer Forum
Grievances & Pensions
Dept.of Pension & Pensioners Welfare
3rd Floor,Lok Nayak Bhavan
Khan Market,New Delhi 110 003 as per jurisdiction
for legal remedy
GUIDELINES FOR FILING COMPLAINTS
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM
The President
Consumer Disputes Redressal Forum
Additional Bombay District
Anna Bhavan
Near M.G. Hospital
Off S.S. Rao Road, Parel,
MUMBAI: 400 012 For claims upto Rs.5 lakhs
and for city limit upto Tardeo

PHONE: 2417 1360, 2417 1332
The President
Consumer Disputes Redressal Forum
Bombay District
Arun Chamber,6th Floor
MUMBAI 400-034 For claims upto Rs.5 lakhs
and for city limit upto Sion, Mahim

PHONE: 2493 7770
The President
Consumer Disputes Redressal Forum
New Administrative Bldg,3rd Floor
Near Chetna College
Bandra (e)
Mumbai 400 051 For claims upto Rs.5 lakhs
and for suburban Limits
PHONE: 2655 1625
The President
Consumer Disputes Redressal Forum
Room No.214, 2nd Floor
Office of Collectorate
Thane (W) 400 601 For claims upto Rs.5 lakhs for
Thane District
PHONE: 2534 4069
(Time: 11.00 a.m. to 2.00 p.m.)
The President
Maharashtra State
Consumer Disputes Redressal
Commission
102 Old Administrative Staff College
opp.Capitol Cinema
Hazarimal Somani Marg
Mumabi 400 001 For claims upto Rs.5 lakhs
but upto Rs. 20 Lakhs
PHONE:2207 2097
The President
National Consumer Disputes
Redressal Commission
A'Wing,5th Floor,
Janpat Bhavan
New Delhi 110 001 For claims above Rs.20 lakhs.

Spurious/Counterfeit Drugs The World Health Organisation (WHO) could well say it told us so. India has the dubious distinction of being the world leader in counterfeit drug production, often with disastrous consequences. In order to curb the menace, the Central Government has constituted a committee to study the problem of spurious drugs. The following officers of Maharashtra FDA are identified as the nodal officers:
Name of Officer Designation Telephone Number/s Office Residential
B.A. Waghmare Asst. Commissioner (I.B.) 26592519-Direct 26592361-65 Extn.362 28330977
G.K. Vakharia Drugs Inspector (I.B.) " Extn.366 25394915
N.M. Gandhi Drugs Inspector (I.B.) " 25895028
K.G. Gadewar Drugs Inspector (I.B.) " 25980524